The Brand

The Montcalm Collection is a group of luxury hotels located in London’s most prestigious neighbourhoods. Known for elegance, comfort, and impeccable service, Montcalm offers a world-class guest experience, blending classic British charm with premium amenities.

The brand focuses on thoughtful design, highly personalised service, and cutting-edge technology, and continue to evolve with the changing expectations of guests—embracing innovation while preserving the timeless qualities that define luxury hospitality.

The Hotel

Following a major two-year renovation, the flagship Montcalm Mayfair's reopening generated a real buzz amidst London's luxury hotel scene.

Set within a Grade II-listed Georgian townhouse in the heart of London's Mayfair—just a short stroll from Hyde Park, Bond Street, and the West End—the property offers a quiet, refined escape in one of the city’s most prestigious neighbourhoods.

The five-star boutique hotel features 151 guest rooms and suites, each equipped with plush furnishings, marble bathrooms, and modern in-room technology. Guests can choose from a range of accommodations, from deluxe rooms to signature suites, all offering high-speed Wi-Fi, touch-control lighting, climate control systems, and a cutting-edge in-room TV system.

On-site facilities include The Grand Ballroom, the Michelin-starred Akira Back's Lilli restaurant, a cocktail lounge, private meeting and event spaces, and a state-of-the-art wellness centre complete with a spa, gym, and treatment rooms. 

 

 The Technology

Airwave was enlisted to design and implement a state-of-the-art guest room entertainment system (GRE) in line with the discerning expectations of today's digitally savvy luxury traveller.

At the heart of the property's TV experience is the Uniguest Hub GRE. This intuitive platform gives guests access to a wide range of digital services, including live TV, on-demand content, hotel information, and Chromecast—all from the comfort of their room.

An Easystream IPTV chassis was deployed, providing a robust and efficient platform for distributing high-quality video and audio content throughout the hotel. Each guest room was fitted with a 55-inch Samsung AU8000 flat-to-wall mounted display, chosen for its sleek design and 4K picture quality. 

The TV system is fully integrated with the hotel’s property management system (PMS), enabling smart features such as personalised welcome screens, guest messaging, and automated room ambience. One standout feature includes the ability to play music automatically when a guest enters the room—creating an immediate sense of welcome and luxury.

Chromecast capability was also built into the system, allowing guests to effortlessly stream content from their mobile devices directly to the TV.

Additionally, Airwave deployed five signage displays across the hotel. These strategically placed screens provide wayfinding assistance, and play scheduled content throughout the day.

The Montcalm Mayfair's deployment of smart technology, powered by Airwave's expertise, delivers a five-star digital experience, complementing its prestigious setting and unwavering commitment to guest satisfaction—providing guests with all the comfort and connectivity they expect from a modern luxury hotel.