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TV Tips for Airwave Hospitality and Hotel TV installers and suppliers

Tips when buying

Always buy a hospitality TV with at least a 2 Year Commercial warranty for peace of mind. I hear that Airwave even have their own repair service and offer extended warranties.
Tim Worrall - Managing Director
Size matters. We are selling more and more 32”+ TVs into budget hotels looking to provide guests with the key essentials to a comfortable stay. Invest in the future and choose the right size for your hotel.
Wayne Bowring – Key Account Manager
Remote controls being lost in the bedding, or taken off site by patients? Take a look at our replacement Ruwido Remote Controls, compatible with all our Commercial Grade TV’s, they’re ideal for busy environments
Phil Story – Key Account Manager
When refurbishing a room to wall mount TVs, don’t forget to install a strong fixing plate behind the TV and also carefully decide on the position of the power plugs and aerial/data points at the planning stage.
Morné De Jager - Project Manager
Nowadays connectivity is a key element of guest experience. Consider your clientele’s requirements and select the right option in terms of internet provision. Many Smart TV solutions now also offer wireless connectivity from guests own devices and allow them to stream their own content onto the big screen.
Toby Muggeridge- Systems Technician
Don't want unsightly satellite dishes and aerials on your property? Go for a fibre optic solution where your antennae can be sited well away from view - great for countryside hotels.
Tim Mitchell - Network Engineer
Want to provide guests with the ultimate home from home experience? For just £10 per room per month you can provide guests with the full Sky HD entertainment selection as well as Sky Sports channels.
Ian Tait – Key Account Manager
Offering blockbuster Hollywood movies free of charge in room is a great way to set your hotel apart from the rest. Airwave also offers a range of BBC programming for customers overseas! My advice is to keep content packages small and carefully tailored to your guest mix.
Richard Excell – Product Manager
A well designed digital signage solution helps you raise brand awareness.Do not see it as a screen where you display the latest news, but an extension of your website, an electronic concierge and that extra sales person, always adding value to your guests’ experience
Charles Mupfurutsa-Business Development Manager


Did you know? Unique features

Did you know you can use a TV's interactive information system to keep your guests informed and promote your services?  And even better, create extra revenue streams and a tangible return on investment.  In short, a marketing manager AND accountant's dream product!
James Grant - Marketing Manager
Did you know that your Samsung Smart TV has a fully managed Video On-Demand Suite installed?  Simply download the airtime app from SmartHub and sign up today!
Richard Excell - Product Manager
Are your guests complaining about TVs being too loud in the next room? Select TVs from a dedicated hospitality range and you can set a maximum volume in the Hotel Mode menu.
Toby Hart – Operations Director
Allow guests that extra bit of privacy with Samsung hotel TVs, which are set to turn on at a specific channel. You can select the start-up channel and even set the TVs to switch on to your own hotel information channel.
Chris Phillips - Installation Technician
Did you know? Airwave’s AirMEDIA Smart Solution clears the cache after use – so guests’ personal information is not compromised. Safety and security is assured.
Jes Redgard - Head of Sales, Healthcare
With Samsung SIRCH, you can manage settings on all TVs from one central point, meaning no need to trawl from room to room. Minimise guest disruption and maximise time efficiency.
Tom White - 
Systems Engineer


Making the most out of your TVs

Catch visitors’ attention with Airwave’s digital information displays and communicate with guests via a tailored red button in-room information channel – a great way to promote hotel products, services or facilities that generate additional revenue.

David Taylor - Regional Account Manager
Finding it hard to invest in Hotel TVs? Introduce a “splash screen” that displays your branded message on screen in every room on start up! Increase food and beverage sales or cross group sales. Your TVs are a canvas waiting for promotional content.
Barrie O'Neill - Key Account Manager
Save money by reducing the need for other media to inform, entertain and market. Digital signage generates extra income via paid-for advertising. It is also a great way to help the environment by removing the need for posters and other unsightly objects.
Sam Osborne - Sales System Executive
Get app happy – Smart TV is the future and there are now solutions available where you can add smart functionality to your existing TV sets without breaking the bank! Web browsing and online apps can allow guests access to hotel services, maps, news and weather all from their in-room TVs.
Jon Farmer - Sales Executive

Technical Team Tips

Its no longer enough to offer just high speed internet access but rather unified communications, with or without the cable. Guests vote with their feet (and fingers) and this is reflected in many surveys, some of which place a good internet connection above breakfast and hot running water! Airwave is now able to offer end to end solutions from internet connections, captive portals / splash pages, managed access points systems, right through to IP telephony and end user support. Now is the time to make sure your guests can leave that amazing review while chilling and watching streamed online videos! 
Ian Parsons-IT Manager
Wifi architecture is all about capacity; make sure your infrastructure can cope with today's fast-paced demands from domestic and commercial clients. HD streaming is the new email!" 
Thomas White-Systems Engineer
For peace of mind, take out a 24/7 maintenance contract on your network - keep things running smoothly and guests happy!
Rob Simister - Service and Maintenance Supervisor

Customer Service Tips

It might sound simple, but if you are having problems with your TV, try turning it off and back on again and making sure the aerial is connected. Remember for LG TVs – the master power button is sometimes underneath! If you are still having problems – pick up the phone and give us a call.
Stephanie Brown - Customer Services
If you have set your Samsung TV up incorrectly and can’t work out why - you can always factory reset by putting it in standby mode, then press info, menu, mute and then power, this will take you into the service menu, select options and factory reset, TV will power down and come back on as if it was new out the box.
Tanya Lintott - Customer Services/HR
At Airwave there is always a friendly helpful member of staff waiting to help with any of your TV questions/problems.
Sandra Hunt - Accounts Receivable
If your Freeview channels are appearing in the wrong order, check that your TVs are set to the correct country.
Viv Medway – Project Co-ordinator
If you’re not tech minded, don’t shy away. Get help from our site, that’s my tip for today!
Angela O’Connor - Accounts Payable