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Service and Support

The diverse nature of hotels, hospitals and commercial buildings demands a flexible approach to a service and support offering.

As such, and in parallel with Airwave’s one-stop-shop service, we can bespoke and tailor service packages in as much detail as required. Airwave offer eight tiers of service level agreements, ranging from telephone support to a nationwide, rapid response service. For simple, supply only television orders, Airwave offer free-of-charge two-year, three-year and five-year warranties.

The provision of technology and a maintenance package to The Premier Inn’s 750+ hotel estate underpins infrastructure for a nationwide team of engineers and technicians, enabling a fast response to all issues.

 All issues will be logged and ticketed via our 24/7/365 service.

 

Service and Support

The diverse nature of hotels, hospitals and commercial buildings demands a flexible approach to a service and support offering.

As such, and in parallel with Airwave’s one-stop-shop service, we can bespoke and tailor service packages in as much detail as required. Airwave offer eight tiers of service level agreements, ranging from telephone support to a nationwide, rapid response service. For simple, supply only television orders, Airwave offer free-of-charge two-year, three-year and five-year warranties.

The provision of technology and a maintenance package to The Premier Inn’s 750+ hotel estate underpins infrastructure for a nationwide team of engineers and technicians, enabling a fast response to all issues.

 All issues will be logged and ticketed via our 24/7/365 service.