Service and Support
The diverse nature of hotels, hospitals and commercial buildings demands a flexible approach to a service and support offering.
As such, and in parallel with Airwave’s one-stop-shop service, we can bespoke and tailor service packages in as much detail as required. Airwave offer eight tiers of service level agreements, ranging from telephone support to a nationwide, rapid response service. For simple, supply only television orders, Airwave offer free-of-charge two-year, three-year and five-year warranties.
The provision of technology and a maintenance package to The Premier Inn’s 750+ hotel estate underpins infrastructure for a nationwide team of engineers and technicians, enabling a fast response to all issues.
All issues will be logged and ticketed via our 24/7/365 service.