Service and Support
The diverse nature of hotels, hospitals and commercial buildings demands a flexible approach to a service and support offering.
As such, and in parallel with Airwave’s one-stop-shop service, we can bespoke and tailor service packages in as much detail as required. Airwave offer eight tiers of service level agreements, ranging from telephone support to a nationwide, rapid response service. For simple, supply only television orders, Airwave offer free-of-charge two-year, three-year and five-year warranties.
The provision of technology and a maintenance package to The Premier Inn’s 750+ hotel estate underpins infrastructure for a nationwide team of engineers and technicians, enabling a fast response to all issues.
All issues will be logged and ticketed via our 24/7/365 service.
To assure the integrity of each quotation, Airwave will commission an engineer to undertake a full site survey. This will form the basis of a comprehensive report, detailing current infrastructure, future requirements and the listing of software, hardware and network options.
Typically, an engineer will propose a “good, better, best” solution in order to give our customers full transparency and clarity ahead of a purchasing decision.
Subject to the integrity of the solution proposed, it is often possible to utilise a property’s existing infrastructure – reducing cost and minimising guest disruption.
Our project management team's ethos is simple: each project must run flawlessly, within an agreed time schedule and with minimal disruption to a property’s guests and staff.
Recognising that poor project management can result in reduced room occupancy, we work closely with each property’s management team to agree a project’s schedule.
As part of the SCCI Group of companies, Airwave can utilise a nationwide network of qualified engineers - as a consequence, response times are immediate and travel costs are negligible.
Airwave are experts in the installation of the following services:
- Guest-room television, IPTV and audio systems
- Digital Signage networks
- High speed internet access and WiFi
- Terrestrial, satellite & cable channels and networks
- Premium content and video on demand movie systems
- Coaxial and CAT 5 cabling infrastructure
- TV and hardware mounting and casing solutions
Finance, Rental and Leasing
Airwave provide a number of finance options, enabling our customers to acquire cutting-edge technology without the associated cash investment.
The lease rental of TV and signage packages will often best serve the requirements of a business looking to finance a new or upgraded display system. Airwave Europe Ltd is part of the SCCI Group and has access to an in-house finance business (Switchsure); this allows us to offer a broad range of finance solutions at high-street rates.
We work closely with our customers to ascertain their exact requirements and tailor a finance solution that matches; our leasing agreements include ongoing maintenance support and are based on a fixed (usually monthly) cost over the life of a system, a leasing model provides our customers with flexibility and options.
Repair and Spares Service
Airwave are the UK’s only authorised Samsung HTV repair centre and are qualified to repair all hospitality television screens and related equipment.
Our repair technicians are highly-skilled and able to fix TVs to PCB level, enabling our customers to save money on the purchase of new screens.
We also hold a full inventory of spare parts across all the tier one manufacturers and run a salvage scheme supporting the service of legacy products.
Airwave's design engineers provide design, build and content management services, enabling hotels to communicate to guests via customised graphical interfaces on the television. Typical pages include restaurant menus, local attractions and weather but a platform can be as simple or as complicated as required.
All systems are completely customisable and as such, can be used as effective branding tool. Features might include hotel directories (no more untidy in-room literature), promotional videos and dedicated branding channels.
More comprehensive smart solutions can include connect your own device functionality, dynamic advertising and a room service portal.
Content, Video On Demand and Movies
Airwave provide movie and programme content to a global network of partners in more than 50 countries, entertaining 5 million hotel guests each year.
Longstanding partnerships with a number of studios such as Paramount, Universal, Disney, StudioCanal, eOne and the BBC enable the bespoking of packages to suit any property's specific requirements. International channels can also be provided as part of an individual or tailored service and Airwave is also a Sky preferred partner and able to provide a full range of Sky in-room services.
Airwave are also proud suppliers of Airtime, the revolutionary cloud-based movie streaming service, providing a video on demand service without the associated costs of traditional server-based systems (www.airtime.cloud).
Whether upgrading or replacing an existing system or installing a system for the first time, Airwave works with customers to assess their needs and requirements to find the best and most cost effective solution. For friendly, expert advice, give us a call now on 0845 555 1212