Privacy Policy

Airwave Ltd is a UK-based technical services company and is part of the SCCI Group. This Privacy Policy outlines how Airwave Ltd collect, use, disclose, and protect your personal information when you use this website. Airwave Ltd is committed to ensuring that your privacy is protected. Any information you provide via our website will be used in accordance to this privacy statement.

Airwave Ltd will update the policy from time to time, the most up to date policy can be found on the website at all times.

Information We Collect

We may collect the following types of information, without limitation:

• Name
• Contact information including email address
• Other information relevant to customer surveys and/or equipment requirements
• Information you provide through direct communication with us

What do we do with the information: 

• Internal record keeping
• Improve services or products
• We may send promotional emails or special offers based on information given

We use personal information to deliver and maintain our services, support customer operations, monitor service performance, improve reliability, communicate with and adhere to regulatory requirements. Airwave Ltd process (collect, store and use) the information you provide in a manner compatible with the UK’s General Data Protection Regulation (GDPR). Airwave Ltd is required to retain information in accordance with the law, such as information needed for accounts and audit purposes. How long certain kinds of personal data should be kept may also be governed by specific business-sector requirements and agreed practices. Personal data may be held in addition to these periods depending on individual business needs.

Legal Basis for Processing

Where required by applicable law, we process your information on one or more of the following bases:

• Your consent
• Contractual necessity
• Our legitimate interests, including maintaining service quality, ensuring network security, and preventing misuse
• Compliance with legal or regulatory obligations

Sharing Your Information

We may share your personal information with trusted third‑party partners and service providers who support our operations, including technology providers, professional advisers, and regulated authorities. These parties use your information only as necessary to fulfil their contracted responsibilities or to comply with applicable laws. Full details of these third parties are outlined in our ROPA policy.

International Transfers

Where personal data is transferred outside your country or region, we implement appropriate safeguards such as contractual data protection clauses or recognised legal transfer mechanisms to ensure ongoing protection, outlined in our ROPA policy.

Data Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Data Retention

We are committed to ensuring that your information is secure. We retain personal information only for as long as necessary for the purposes for which it was collected, or as required by operational, legal, or regulatory obligations.

Your Rights

Depending on your location, you may have rights over your personal information, including access, correction, deletion, restriction, portability, and objection to processing.

Cookies and Tracking Technologies

Cookies are files with small amount of data that is commonly used as an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.

Our services may use cookies, logs, and similar technologies to support essential functionality, analyze performance, and improve user experience. You may manage or disable cookies via your browser, although some features may be affected.

Third‑Party Links

Our website and services may contain links to external sites. We are not responsible for the privacy, security, or content practices of third‑party websites. You should exercise caution and look at the privacy statement applicable to the website in question.

Changes to This Policy

We may update this Privacy Policy periodically. Significant changes will be communicated by posting an updated version on our website.

How You Can Contact Us

If you have any questions, comments, a problem exercising your rights to access and correct information, or want to register a complaint relating to our Websites and/or the Privacy Policy, please click here to submit an online electronic request or you can send a request with further questions to our Customer Service Department by email to support@airwave.tv or by post to:

Airwave Customer Services, Airwave Europe Ltd, Lime Place, Rosier Business Park, Coneyhurst Road, Billingshurst, West Sussex, RH14 9DE, United Kingdom