Going Digital

For many years, the printed guest compendium was a hotel room staple. A laminated folder packed with essential information—breakfast times, check-out instructions, spa menus, fire safety procedures, TV listings...

But expectations have changed. Today’s guests arrive with smartphones in hand, used to instant answers and digital convenience. They don’t want to leaf through tired (often out-of-date) printouts or Blu-tacked room service menus. They want a seamless, personalised, touch-free experience.

The printed compendium is on borrowed time.

Goodbye Paper, Hello Platform: rethinking the in-room experience with hotel TV systems

This isn’t just about saying farewell to plastic wallets and dog-eared A4s. It’s about rethinking how in-room information is delivered—and the humble hotel TV is leading the charge.

A smart hospitality TV system, paired with the right software, transforms into an interactive digital concierge. Room service? Tap the remote. Spa menu? Right there. Fire evacuation plan? Always visible (and up-to-date). No printing. No clutter. No confusion.

It’s sleeker, greener, and, let’s be honest, it feels more five-star.

A Post-Pandemic Rethink: touchless convenience via digital guest directories

COVID-19 accelerated digital adoption in the hospitality environment.Touchless check-ins, QR-coded menus, and virtual remote controls have established heightened hygiene expectations as the new norm.

Hotels were quick to adapt in public areas—but the in-room experience hasn’t always followed suit. A digital compendium,delivered seamlessly via the hotel TV system, precisely addresses this gap. No fingerprints, no outdated information, and updates take mere seconds – no reprints necessary!

For housekeeping, that’s fewer things to wipe. For marketing, it’s a dream come true: offers, events, and personalised messages updated in real-time, without ever having to change the printer cartridge. This operational agility is a key benefit of modern hotel TV platforms.

 

  

It’s Not Just a TV...

Too many hotels underestimate the power of the in-room TV, viewing it as little more than a screen for Freeview or Netflix.

But with the right setup, it becomes something far more powerful—a digital hub that enhances the entire guest experience, and offers operational agility for the hotel.

It’s not just for streaming. It’s a welcome centre, an information point, a concierge, and a communications tool. 

When the interface is intuitive, the layout clean, and the content genuinely useful, engagement rises fast. Guests tap in to view welcome messages, local weather, spa menus, Chromecast instructions, and checkout info—all in one place, no app download required. And for international guests? It’s available in multiple languages, naturally!

The technology is there. The expectations are there. Hotels just need to get in tune with what today’s TV can actually do.

What does this mean for your hotel?

If your TVs aren’t doing more than showing Freeview and HDMI 1 Not Found, you’re missing a trick. A digital guest directory saves time, saves paper, and creates a far better experience—without requiring guests to download yet another app.

It also means your ops team doesn’t have to reprint a hundred pages and run room to room when room service prices change. That’s a win, right?

Let’s Make it Happen

Whether you're running a boutique bolthole or a branded behemoth, digital guest directories are here to stay. And with the right TV system in place, you’ll wonder why you didn’t ditch the printed folder sooner. 

Want to bring your in-room experience into the now?
We can help. From simple content creation to full hotel TV system upgrades, we’ll get you there—without the drama.

Contact us to chat it through.