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Park Plaza Victoria, London

The Hotel

The stylish Park Plaza Victoria London offers 299 air-conditioned rooms in London's city centre. As with all Park Plaza properties, guests benefit from contemporary design and modern, first-rate amenities.

Critical to the design of a contemporary, first-rate guest-room is a cutting-edge TV entertainment system. Having recently implemented digital signage into the hotel's meeting rooms, Airwave returned to breathe new life into the TVs.


The Project

"We were faced with a minor complication ahead of the design of Victoria's TV entertainment system" said Head of Hospitality Sales, Wayne Bowring "we felt there was still plenty of life in the 48-inch televisions!"

Having installed Samsung hospitality TVs and a Sky In-Room service into Victoria less than three years ago, the onus was to refresh and modernise the system without changing the TV hardware.

Otrum Enterprise Interactive Information System

Key to the refresh was the implementation of an Otrum Enterprise server in the hotel's headend room. This provided each of the guest-room TVs with Otrum's Enterprise information system. Airwave designed and created a home-page and a further 10 information pages, offering guests information on the hotel's facilities & local attractions and providing a portal, housing access to smart TV apps, VOD and Chromecast.

PMS integration enables Otrum Enterprise, amongst other things, to use the TV to greet guests by name when entering the room - a very simple, but much appreciated personal touch. Other features available include room service - allowing guests to order, again via the television, food and drink from the hotel's F&B facilities.

Hospitality Certified Google Chromecast

Airwave installed hospitality certified Google Chromecast on each TV, embedding the functionality via a menu on Otrum's system. 

Sky Select

Having previously treated guests to a Sky In-Room service, Airwave upgraded the Sky distribution system to Sky Select. Sky Select delivers Sky's premium content into each room via a centralised location, negating the need for a Sky box in each room. This provides a cleaner, remotely manageable solution and a consolidated list of channels - deliverable via coax or IP. And of course, a reduced hardware footprint equals a reduced chance of technical issues and hardware failure.


Airwave's final task was the implementation of the cloud-based VOD system, Airtime, on each TV. "Airtime provides a much valued VOD service to guests that don't have a movie streaming service subscription or a portable smart device. As such, it provides TV and movie on-demand to 100% of a hotel's guests" said Airtime Product Manager, Richard Excell.


To find out more about Otrum Enterprise, PMS integration, hospitality certified Google Chromecast, Sky Select or Airtime, get in touch: or 0845 555 1212