The Brand

Young's Pubs is a distinguished British pub chain dating back to 1831. Operating over 200 sites across London and the South East of Englang, Youngs is renowned for its quality food & drink offering within characterful, design-led pubs.

With a commitment to providing warm and welcoming atmospheres, Young's continues to be a significant player in the UK's hospitality industry, adapting to changing market dynamics while honouring its historical roots.

The Hotel

Housed in a renovated 1930s neoclassical bank building, The Teller's Arms offers nine individually designed boutique bedrooms in the heart of Farnham, Surrey.

Combining the charm of the quintessential British pub with the comfort and amenities of a boutique hotel, the property offers luxurious rooms featuring Hypnos beds, Nespresso machines, and rainfall showers.

The pub features a well-stocked bar with a selection of cask ales, fine wines, and cocktails, complemented by a menu of classic British dishes. Guests can enjoy meals in cozy indoor spaces or the stunning rooftop terrace.

And after an idyllic night's eating, drinking and chatting, how about a session of Netflix 'n chill in the guest room? This was the Teller's Arms vision, one which Airwave was delighted to assist with...

The Technology

Airwave recommended, and implemented a Mediagate TV guest room entertainment platform.

Mediagate operates on any new or existing Android TV (Google TV) and transforms the display into a hospitality certified interactive entertainment system. Key features include:

• Integrated Google Chromecast for effortless streaming from personal devices.
• A native library of apps, pre-installed on the TV for easy access.
• Information services tailored to the property or location.
• Dynamic weather icons, providing real-time weather conditions
• Onscreen prompts and call-to-action buttons, enhancing guest interaction and providing additional revenue stream opportunities
• Privacy and Security: upon guest checkout, all user credentials are automatically cleared from the system, ensuring privacy, security, and peace of mind for every guest.

The Teller's Arms worked with Airwave's technical design team to create a branded interface, incorporating TV & radio channels, a series of streaming apps, dynamic weather icons, and a QR code, offering guests quick and easy access to Young's On Tap app.

On Tap offers a number of features, including order to table, click and collect, Apple Pay, and 'Split the Bill.'

Mediagate TV offers a cost-efficient, home-away-from-home experience in the hotel room, allowing guests to stream their own content on the guest room TV.

Jon Farmer, Senior Account Manager, Airwave