DoubleTree by Hilton, London Ealing
27 June 2023 08:00
The Brand
Featuring within parent brand Hilton's 'upscale' hotel tier, Doubletree by Hilton operate 110,000 rooms across 587 hotels, in 47 countries.
Famous for its warm chocolate cookie check-in experience, Doubletree provide 'upscale comfort for modern business and leisure travellers.'
The Hotel
The DoubleTree by Hilton, London Ealing, sits on west London's Hangar Lane, attracting guests in search of a convenient night's sleep near London Heathrow or Wembley Stadium.
With 189 rooms, set across 5 storeys, the newly refurbished hotel offers spacious rooms with premium amenities. Other facilities on offer include a popular restaurant, an outdoor terrace, a health & fitness suite, tennis court and meeting and events space for up to 300 delegates.
Having installed a Samsung REACH guestroom entertainment system several years prior, Airwave was delighted to be invited back to upgrade the in-room TV system.
The Technology
Airwave was asked to deinstall the current TV system over the course of 3 visits to the hotel; this process involved the deinstallation and disposal of the current TV hardware, and the installation of new Samsung hospitality TVs on existing brackets - on this occasion, Airwave recommended 55-inch Samsung EJ690 series displays.
When all TVs were mounted, set-up and tuned, an Otrum Mirage guestroom entertainment system was implemented on each TV.
Airwave's design technicians built a series of pages, designed to offer quick access to terrestrial TV, whilst holding information about the hotel's amenities, local attractions, and current and future weather conditions.
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Key to Doubletree Ealing's build remit, was a system that would offer revenue generation opportunities. With this in mind, Airwave built a 'Special Offers' page, allowing the hotel to upload various offers on a daily/weekly/monthly basis. This sits alongside a 'Hilton Honors' page, incorporating a QR code, linking the guest to a sign-up page. Another useful revenue generator is the provision off&b menus, allowing the guest to choose from the hotel's menus on an easily accessible portal (with the option to add room ordering functionality, further down the line, if desired).
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An Electronic Programme guide (EPG) was also implemented, offering guests a convenient now & next 24/7 TV guide.