The New Forest. The Full Picture.

How do you deliver a truly modern, watch what you want, when you want guest experience in a hotel where the setting is the star — and the technology needs to blend into the background?

The Hotel

Lime Wood is one of England's most distinctive luxury hotel properties. Set within the ancient woodland of the New Forest National Park in Hampshire, it occupies a well-established position at the premium end of the UK hospitality market.

The hotel's philosophy pushes understated luxury: natural materials, considered design, and a commitment to making guests feel at home. Technology, in this context, must earn its place. It cannot impose. It must work first time, every time, and disappear into the background the moment it's done its job.

The five star property's 33 guest spaces, includes suites, lodges, cottages, and cabins — each finished to a luxury standard. Guest expectations are high, and detail matters  — Lime Wood needed a TV system appropriate to the setting, reliable enough to operate without intervention, and sophisticated enough to meet the expectations of a discerning, well-travelled guest.

The Technology

The Brief

Lime Wood required a complete, end-to-end in-room entertainment system. This encompassed new televisions, a centralised content management platform, a casting solution, full TV reception infrastructure, Sky Select headend commissioning, and integration with the hotel's Property Management System (PMS).

The brief called for a system that would feel seamless and intuitive to guests, simple to manage operationally, and built for the future.

The Solution

Airwave delivered a fully integrated in-room entertainment solution across 52 guestrooms, built around the Uniguest HUB TV platform — a centralised CMS-driven system that gives guests a clean, intuitive on-screen environment from the moment they turn on the TV.

The television estate comprises a mix of Samsung commercial hospitality displays across three screen sizes — 15 x 32", 31 x 43", and 6 x 50" — selected to suit the varying room configurations across the property. All sets are commercial-grade Samsung HG Series, carrying a three-year warranty as standard.

The Uniguest HUB TV interface provides guests with:

• Live TV channels via a full multiday EPG
• Hotel information pages, including QR code functionality, restaurant and bar menus and local area guidance
• A Messaging service
• Access to the hotel's PMS-linked personalisation features, enabling a tailored in-room experience from check-in

Sitting alongside HUB TV, Airwave deployed a Google Cast (Chromecast) solution across the property, allowing guests to cast their own content — Netflix, Disney+, Apple TV and beyond — directly to the room screen. The casting infrastructure includes a Uniguest CAST Router and individual Chromecast dongles, security-bracketed and fully integrated with the existing TV setup.

Behind the scenes, Airwave delivered a complete TV reception and signal distribution infrastructure, providing consistent, reliable signal across the entire property. This included a satellite dish, high-gain eight-bay UHF terrestrial antenna, and a structured cabling and distribution network throughout the building. A full Sky Select headend was also installed and commissioned, enabling a suite of premium Sky channels to be distributed across guest rooms from a single centralised point (no need for individual hardware at each TV point.)

Finally, the platform was integrated with the hotel's Property Management System (PMS), enabling guest-specific personalisation and streamlined operational management.

The Outcome

Airwave delivered a complete in-room entertainment system that meets the exacting expectations of Lime Wood's guests and the operational requirements of its team.

Guests have access to a full live TV offering, their own streaming content via casting, and a clean, hotel-branded interface that puts everything they need in one place. The hotel has a system it can manage efficiently, supported by Airwave's next-business-day SLA.

From a single project, Lime Wood gained new hardware, a fully operational headend, a modern content platform, a casting solution, PMS integration, and the ongoing support infrastructure to keep it all running.